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What are your Terms & Conditions?
They are all very straightforward. There are a couple of points though that you should be aware of when buying full rolls (as stated on the product pages). But you can see all of our T&C’s here: Terms & Conditions.
How long will international delivery take?
International
If you are overseas your order will be collected from us the following day and then usually take a further 7 – 14 days to be delivered. However recent delays at borders for Covid testing of couriers may add further delays.
Can I get a sample of fabric?
Sure! Swatches cost £1 each but delivery is free in the UK (delivery outside of the UK is £3). You can add a swatch of a product to your basket from the product page drop-down. Swatches are approx 10cm x 10cm.
Can I get a refund if I need to?
We are happy to refund any uncut and unused fabric. Just email us first with details of what you need to return and why and we’ll get back to you with return instructions.
You’ll need to pay for the postage cost for any returns unless we instruct you otherwise. Our email address is [email protected]
Original delivery charges are non-refundable.
What payment types do you accept?
We accept Paypal, Visa Credit and Debit cards, Mastercard and Maestro.
Once your funds have been received we will ship your goods.
How much does delivery cost?
Delivery charges are based on size/weight of the parcel and UK shipping starts from £3.50.
Orders under 2kg are shipped by Royal Mail and you can choose which class during checkout. If you choose to upgrade to a courier service this will be sent on a 2-3 day service via DHL
UK Orders over 2kg and are over £45 that qualify for free delivery will be sent either be sent 2 second class Royal Mail parcels or via Hermes courier service.
Shipping outside of the UK starts from £14.95p.
Swatch orders are delivered for free in the UK or for £3 outside of the UK.
Do I need to register to shop with you?
No you don’t. But if you’d like to all you need to do is add a password during checkout. Then when you shop with us next time (we really hope you will!) then your delivery address will already be there in your account so it’ll be super-quick for you.
Where do you ship to?
We ship to most places in the EU. There are some exception e.g. Balearic and Canary Islands that we don’t ship to due to carrier costs.
What about Brexit?
We still ship to the EU following Brexit. However now we will no longer charge VAT for deliveries into the EU and customers will settle the VAT charge through the carrier.
The carrier will contact you for payment of our local VAT ahead of releasing your goods.
It is vital that you look out for and respond to the carrier requests for payment. If import duties/taxes are not settled within 48 hours the carrier will return your order to us. In these cases we will only refund the value of your fabric once we receive the order in our warehouse (2-3 weeks). We will not refund any initial delivery charges.
How long will delivery take?
How long does delivery take?
Deliveries are taking longer than normal due to volumes in the carrier networks.
If you order before 12pm Monday to Friday we will normally pick and pack your order the same day. The warehouse does not open at the weekends.
When we despatch your order you should receive an email confirmation (please check your junk mail).
Royal Mail
If you choose for a Royal Mail service it will be collected from us the same day and then take the following number of days to be delivered.
- 1st Class: 2 – 5 days
- 2nd Class: 7 – 14 days
Courier
If you choose for a UK courier delivery it will be collected from us the following day and then take a further 2 – 3 days to be delivered. e.g
- Order Monday 11am. Delivered by Friday.
- Order Friday 1pm. Delivered by the following Friday.